Tips for Secure Banking

At Fidelity Bank, we are committed to ensuring your money, personal information and privacy are kept safe. We do this by using the best and latest security measures for all our digital platforms.

As our customer, there are some things you must do to also ensure your safety and security whilst using our banking platforms so as to not handover the key to your account to anyone.

1. Always use a strong password and PIN for all accounts.

- Don’t use your name or the name of your close relatives or friends as a password.

- Do not use your phone number or date of birth either.

- Do not use sequential numbers such as 1234 or 2468 as these are very easy to guess

- Always use a longer password (8 characters at least), a sentence is even better

- Use a mixture of uppercase, lowercase, numbers and special characters

2. Avoid using the same PIN or password across different accounts.

3. Change your password and PIN as frequently as possible.

4. Do not share your password or PIN with anyone.

5. Do not write your password or PIN down.

6. Always make sure that there is no one looking over your shoulder when you are entering your PIN or password.

7. Never give your OTP (login code) to anyone over text or call.

8. Never give any personal banking details to anyone who calls claiming to be from your bank. (PIN, password, OTP)

9. Always log out of banking portals whenever you are done with a transaction

10. Enable your notifications to be able to receive alerts on any transaction that takes place on your account

11. Be cautious of any SMS or text or email or call that creates a sense of urgency or panic, telling you your account has been compromised and asking you to click on a link to update or to give out some personal information to update your account. You can always call the customer service number to verify

12. Be cautious when using public Wi-Fi. As much as possible, whenever you want to carry out any financial transactions, do not use public Wi-Fi.

13. You should never follow a banking link sent to you in a text message (especially on social media) or e-mail; instead navigate directly to the Bank’s Website.

14. Do not use public devices when accessing your banking portals. Eg. in an internet café, library, etc


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