To become an established top three (3) bank in Ghana by 2021 based on all key performance indicators: Quality of Deposits; Operating Income; Quality of Loan Book; Return on Equity (ROE) and Cost to Income Ratio (CIR) all anchored on three key pillars:
• Our people
• Our service and processes, and
• Return to stakeholders.

This will be premised on exceptional corporate governance standards and risk management practices, knowledge of the local market, professionalism, proactivity, innovation and above all, a customer-centric culture.


Fidelity Bank’s vision is to become a world-class financial institution that provides superior returns for all stakeholders as follows:

Our Customers: The best place to bank

Our Shareholders: The best place to invest

Our Employees: The best place to work

Our Regulators-The best place to benchmark


  • Driven to Exceed Expectations
  • Integrity
  • Passionate to Serve
  • Culture of Excellence
  • Serving the Community


  • Fidelity believes in the can-do spirit of each employee. At the heart of our approach is the desire to exceed expectations for everything we do
  • This drive to exceed expectations encourages us to serve passionately, addressing all our stakeholders’ interests with diligence
  • Fidelity is seeking to build a culture of excellence that will make us a high performing organization
  • Apart from focusing on our staff, we also believe that the communities in which we operate play a vital role in our business. We support our communities in areas where our assistance is most needed, so we can touch lives in important ways.
  • Importantly, we live by our name – ‘Fidelity’, which propels us to uphold the highest level of integrity in our organization and in our operations


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