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Mission

To become an established top 3 bank in Ghana by 2021 based on all key performance indicators: Quality of Deposits; Operating Income; Quality of Loan Book; Return on Equity; Cost to Income Ratio, and anchored on three key pillars:

  • Our people
  • Our service and processes, and
  • Return to Stakeholders

This will be premised on exceptional corporate governance standards and risk management practices, knowledge of the local market, professionalism, proactivity, innovation and above all a customer-centric culture.

 

Vision

To become a world-class financial institution that provides superior returns for all stakeholders as follows:

Our customers: The best place to bank
Our shareholders: The best place to invest
Our employees: The best place to work
Our regulators: The best place to benchmark

 

Values

  • Driven to Exceed Expectations
  • Integrity
  • Passionate to Serve
  • Culture of Excellence
  • Serving the Community

 

  • Fidelity believes in the can-do spirit of each employee. At the heart of our approach is the desire to exceed expectations for everything we do
  • This drive to exceed expectations encourages us to serve passionately, addressing all our stakeholders’ interests with diligence
  • Fidelity is seeking to build a culture of excellence that will make us a high performing organization
  • Apart from focusing on our staff, we also believe that the communities in which we operate play a vital role in our business. We support our communities in areas where our assistance is most needed, so we can touch lives in important ways.
  • Importantly, we live by our name – ‘Fidelity’, which propels us to uphold the highest level of integrity in our organization and in our operations

 

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