Fidelity Bank Engages Its Banking Agents Fidelity Bank Ghana Ltd., the nation’s leading private indigenous bank, has organized simultaneous Agent Engagement Forums in Accra, Kumasi and Tamale for its cherished Banking Agents. The goal of these forums is to bring together all Fidelity’s Agents to network and brainstorm on the future of Agency Banking and Financial Inclusion. Topics discussed included client-centricity, liquidity/float management, customer relationship management, financial education, risk management and compliance. Commenting on the benefits of being a Fidelity Bank Agent, Nana Obeng Brentuo, the Head of Inclusive Banking’s Customer Acquisition and Distribution department, shared some very attractive commission packages for current and prospective Agents. He intimated that each Agent could averagely make GHC 18,720 or at least GHC 10,926 per year in commissions, depending on a combination of transactions, including account opening, deposit mobilization, funds transfer, bill payments and others. Fidelity also took advantage of this meeting to reward those Agents who had exceeded expectations in the first quarter of 2015. Overall Best Agents were each rewarded with GHC 1000, while first and second runners-up received GHC 600 and GHC 400 respectively. The top Agents for Accra East were Commtech Solution, Accential Co. Ltd and Jahrule Ventures, while F.Y. NOT Enterprise, Fideclim Communication Centre and Mt. Zion Ventures claimed the top spot for Accra West. In the Ashanti Region, Demay Telecommunications and Business, Jo-Vic Ventures and Pinade Ventures took home the prizes. Zubs Enterprise, Antpet Com. Ltd. and D Walker Enterprise were the best Agents in the Northern Region. Dr. William Derban, Director of Inclusive Banking and CSR, congratulating the winners and thanking all the Agents for their dedication and drive, shed light on some exciting initiatives that Fidelity had in store to boost patronage and increase Agents’ commissions. He indicated that the Fidelity Smart Account, at various stages during this year, would add on new products including Smart Invest, Smart Insure, Smart Loans and Smart Pay. He also mentioned that Fidelity’s fast expanding Agent Network would be extended to all 10 regions of Ghana before the end of 2015. An agent, Madam Sylvia Lutterodt of Synergy Enterprise at Tesano, expressed her joy at the forum as it allowed Agents to collaboratively brainstorm with each other and Fidelity. She encouraged Fidelity to organize more of such as they were a prime opportunity to tap into Agents’ on-the-ground knowledge. A very enthusiastic Fidelity Agent, she excitedly quipped, “I brought my POS here with me to this workshop. I just did a mobile-top for my client in Tamale though we are here in Accra with you”. About the Fidelity Agent Network Fidelity pioneered the renowned Agency Banking model and the low requirement Smart Account in mid-2013. Fidelity Agents are shops, pharmacies and other retail outlets equipped to conduct banking on its behalf. To date, Fidelity has about 500 Agents and 220,000 Smart Accounts in the Greater Accra, Ashanti, Northern, Upper East and Upper West Regions. Fidelity’s Smart Account requires only a national ID and no other document to open. Fidelity aims to financially include at least half of Ghana’s 70% unbanked and underbanked within the next five years.
