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»Contact Us
If you detect fraud or identity theft on your Fidelity Bank accounts: |
»Loss Management
Deposit Products
+233-21-214490
8:00am - 7:00pm
Monday - Friday
8:30am - 5:00pm |
»Credit Card Products
+233-21-214490
24 hours a day
7 days a week |
»Other Card Products
(CheckCard, Debit, and ATM Cards)
+233-21-214490
8:00am - 12:00am
Monday - Sunday |
»To make an after-hours report:
Call +233-21-214490
24 hours a day
7 days a week |
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| »Security Against E-mail Fraud |
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Due to an increase in phishing activity across the Financial Industry, we want to provide you with some information to help you recognize phishing emails and what to do if you receive them.
Look for the following in the email:
» Fidelity Bank graphics in phishing emails may have broken or uneven appearance » Grammatical or typographical errors, or poorly constructed sentences and phrases » Links in emails that go to Web sites that do not begin with http://www.fidelitybank.com.gh
If you receive a suspicious email that appears to be from Fidelity Bank, please do the following:
» Do not respond to the message or click on any of the links, or change the email in any way Forward the email to fraud@fidelitybank.com.gh » Delete the email immediately after forwarding it » Check to make sure that your virus definitions and anti-Spyware are up-to-date, and scan the computer, especially if you accidentally clicked on the link in the email
If you suspect fraudulent activity may have occurred on your Fidelity Bank accounts, or if you entered personal information after clicking on the link, immediately contact Loss Management at 233-21-214490.
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