"A warmth that is only peculiar to Fidelity..."
"It is a joy to be banking with Fidelity. The branch staff are very nice and always receive customers to the bank with some kind of warmth that is peculiar to them and no other bank. I am very impressed and would just encourage you to continue giving off your best as you are already doing."
Jennifer Adubea Mensah
"An example of what customer service should be..."
"Honestly, Fidelitys' services are an example of what customer service should be.
The staff of the branch are excellent and always deliver their services with some enthusiasm; it is therefore a joy to be part of this Bank. I encourage you to keep the good work up."
Ebenezer Nyarko Asamoah
"Anytime I come to the branch, the reception I receive makes me feel like I am in a London bank. I think of Fidelity as a bank outside Ghana in Ghana, a wonderful place to save."
Godfred Essandoh Bondzie
"Pleased with the service..."
"I am pleased with the service I received from the Kumasi branch, the bank is customer services oriented. I only went in to purchase treasury bills but due to the service I received, I closed my account with my bankers, and brought all the money to open this account. Continue in this regard, so I can always save with you."
"The Bank I have been waiting for..."
"Fidelity is the bank I have been waiting for all these years. I wish you had come earlier. Your services are very commendable. I sent a colleague to withdraw some money on my behalf; he could not help but open an account for himself due to the wonderful service he received from the staff of the branch. They are willing to go the extra mile just to satisfy the customer. Keep it up."
Dr. Thomas Moses Asafo-Agyei
"I am very pleased with the warm reception I received from the Kumasi branch of the Bank when I went in to open an account for my sister. Eventhough, I was uneducated, no one looked down on me, I was assisted through the whole process to the best of their abilities. The lady who assisted me was patient and tolerant through it all. I am very grateful for the assistance and the wonderful services. Keep it up."
"The Bank of the moment..."
"Fidelity is the Bank of the moment. The services offered there are exceptional. I have transacted business in all the branches including the Kumasi branch and surprisingly, the service is of the same quality. I urge you to keep it up."
Maoriu Quattara (MD-Qpro Trading ENT.)
"From the Discount House..."
"I started with Fidelity from the Discount House. I am very much impressed with how far it has come. Eventhough the bank is young, it is doing considerably well in the industry. Continue to strive to higher heights."
Papa Kofi Mensah
"Fidelity gloriously wins for customer service..."
"I recently conducted a survey using Fidelity and another Bank, Fidelity gloriously won for customer service. I would advise that you maintain the consistency with which you deliver your services."