Welcome to our Frequently Asked Questions page. Please click on a question to view the answer below it.
We have set very high standards for ourselves in every aspect of our operations as can be evidenced from the ambience of our banking halls to the professional and well-groomed staff who offer world-class service. Our diverse branch locations ensure that we are catering to all market segments in the country.
To open an Individual Account, you would need an Identification Document -. A Passport, Driver's License or Voter ID, an Address Verification document - Utility Bill etc and a Passport Picture. A Business Account will require Business Registration Certificates in addition to the above.
Kindly refer to our Products and Services page for more information on our Account Opening Requirements.
We are currently expanding to other parts of the country (Please refer to Customer Care - Branches and Services). As part of this expansion program we are collaborating with Ghana Post to set up Fidelity 'Post-Bank' branches nationwide.
At Fidelity Bank, we are customer-centric; we put our Customers at the heart of everything we do. In light of this, we constantly review our customer demographics to ensure that our products and services are relevant to existing and potential customers. With our 'can-do' attitude, we also ensure that we customize solutions to fit individual's needs.
Our Executive and Private Banking Proposition has various Investment packages for Non-Resident Ghanaians (See Executive and Private Banking). Our subsidiary, Fidelity Asset Management Ltd (FAMAL) is also equipped to assist investors locally and abroad manage their assets.
Yes, this is possible. We have correspondent Banks in Europe, America and Asia with whom we have excellent business relationships and we ensure that once in Ghana, monies transferred to our Customers from these banks are deposited directly into their accounts.
At Fidelity, all our Branches are networked so the Branch closer to you will offer you all the convenience of doing business without visiting your home branch. Our service is equal in each of our branches; professional and personalized.
- Fast cash withdrawals
- Other amount withdrawals
- Balance inquiry
- Card holder transfers (inter-account)
- Cheque book request
- Statement request
Page 1 of 1